By using this website, you accept the terms and conditions, and policies below.

Return & Refund Policy

In the event that you receive a defective or inaccurate product, we kindly request that you refrain from discarding the item. Should the product be discarded, we regret to inform you that Cannul8 Ltd will be unable to issue a refund or provide a replacement. We urge you to promptly reach out to our Customer Service team for guidance on the necessary steps to take.

Please note that we can only accept returns under the following circumstances:

– Defective

– Inaccurate

Once the products have exited our distribution network, we cannot guarantee their quality or confirm that they have been stored in accordance with the manufacturer’s guidelines. For the safety of our customers, any returned products cannot be resold.

We will not issue refunds or replacements unless the product is found to be defective or inaccurate.

Delivery Policy

Fast, convenient delivery is big part of our vision at Kiss Aesthetics and as such all orders for items currently in stock are dispatched the same day, for our standard next working day delivery as
long as they are ordered by 3pm Monday-friday. *subject to change* Weekend delivery is also available but all weekend options must be ordered before 3pm on the Friday.

Please note that deliveries to Scotland, Wales and Northern Ireland will take an extra day to arrive.

Please note that all orders are customers responsibility to track after purchase. In the first instance of any difficulty, please contact the courier directly. Details of your courier, including a tracking number are provided
with your order confirmation email. If you cannot locate your tracking number, or have any other issues that are unable to be immediately resolved by your courier, please contact us directly at orders@kissaestheticswholesale.world

*Please note, you are liable for any custom fees or additional charges where they may apply. *

UKIMS Policy for Northern Ireland customers

By placing an order with Cannul8 Ltd, you agree that the goods delivered to you are intended for use in Northern Ireland only, and must not be sold or used in any other country.

Please be aware that a small percent of deliveries experience delays due to courier issues which means not all parcels are delivered next day. For this reason we do not guarantee our delivery options and do not refund delivery fee’s if the parcels are delayed. Please be patient and contact us if you need any support.

Missing or Tracking of Goods

Thank you for being a valued customer of Kiss Aesthetics. We would like to remind our customers that after ordering our products once they leave our fulfilment centre they are then the temporary responsibility of DPD.

While we understand your stress if you are unable to locate your parcel and have clients to satisfy we would like to respectfully remind you that it is your own responsibility to track your item and find out where it has been delivered.
In the vast majority of cases the items we are contacted about have been delivered to a neighbouring address and it would be much convenient for you as our valued clients and us as a small online business if you could, in the first
instance, contact DPD or the specified courier in question.

 By ordering with Cannul8 Ltd you concede and agree that you are solely responsible for any loss of your parcel if you are not present to receive it in person. If you have not designated a safe place with the courier, you still concede and agree to accept responsibility for any loss of the parcel if the courier leaves it on your doorstep if you are not present to take the delivery. Cannul8 LTD cannot be held accountable for missing parcels once they have been delivered and documented via the courier app.

Promotional goods

Promotion offering a free box of dermal filler is for 1 x eptq or Neuramis only, customer must pay the delivery charge and any handling fees

We are not responsible for viruses and you must not introduce them

We do not guarantee that Our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access Our site. You should use Your own virus protection software.

You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on
which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit
a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of
such a breach, Your right to use Our Site will cease immediately.

Rules about linking to our site

You may link to Our Site home page, provided You do so in a way that is fair and legal and does not damage Our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.

You must not establish a link to Our Site in any website that is not owned by You.

We reserve the right to withdraw linking permission without notice.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the Site, including but not limited to podcasts, blogs, pictures, videos, bulletin boards and chat rooms. The views expressed by other users on our site
do not represent the views and value of Kiss Aesthetics Wholesale (Cannul8 Ltd)

If you wish to complain about information and materials uploaded by other users please contact us on our email address.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the
basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information
you may obtain from them.

We have no control over the contents of those sites or resources.

*Based on your order, you may receive direct instructions, and marketing mailings about similar products from us in the future. You can object and unsubscribe at any time. 

THIS WEBSITE IS FOR PROFESSIONAL USE ONLY.

 

BY USING THIS WEBSITE, YOU ACCEPT THE POLICIES SET FORTH IN THIS PRIVACY POLICY.   

PRIVACY POLICY

1. Introduction

This Privacy Policy (“Revised Date March 2025”) explains how Cannul8 LTD (“we,” “us,” or “our”) collects, uses and protects your personal data when you use our website and services, including www.kissaestheticswholesale.com (collectively, the “Sites”).

By using our Sites you acknowledge that you have read and understood this Privacy Policy and agree to how we handle your personal data. If you do not agree, please do not use our Sites.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We may update this policy from time to time, and any material changes will be communicated via our website or email.

2. Data Controller

Cannul8 LTD, registered in the United Kingdom, is the data controller responsible for your personal data.

3. What Information We Collect

We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The types of data we collect include:

3.1.  Information You Provide to Us

We collect personal data that you voluntarily provide when you:

• Register for an account or purchase our products.
• Contact us via email, phone or website forms.
• Subscribe to our newsletters or marketing communications.

The personal data we collect may include:

• Identity & Contact Information – Name, email address, phone number and postal address.
• Account Information – Login credentials (if applicable).
• Payment Information – Billing details when making purchases. Payments are processed securely viaone of our payment providers including but not limited to, Takepayments, Barclaycard, Elavon, AMEX, and ATOA and we do not store your full payment details.

We do not collect or process special category data (e.g., health, race or biometric data) unless explicitly required and with your consent.

3.2. Information We Collect Automatically

When you use our website, we automatically collect certain data, including:

• Technical Data – IP address, browser type, device information and operating system.
• Usage Data – Pages visited, time spent on our site, and interactions with content.
• Cookies & Tracking Technologies – We use cookies to enhance user experience, track site usage and improve security. You can manage your cookie preferences via your browser settings.

We use this information for website security, performance analysis and service improvements.

3.3. Third-Party Links & External Sites

Our Sites may contain links to external websites. We are not responsible for their privacy policies or practices. We encourage you to review their privacy policies before sharing any personal data.

4. How We Use Your Data

We process your information to provide, improve and administer our services, communicate with you, ensure security and fraud prevention and comply with legal obligations.

We process your personal information for the following purposes:

• To facilitate account creation and authentication. We process your information to enable you to register and log in to your account and manage your account settings.
• To provide and improve our services. We use your data to operate, maintain and enhance our platform and user experience.
• For security and fraud prevention. We process your data to protect against fraud, unauthorised access or other security threats.
• To comply with legal and regulatory requirements. This includes processing data to meet financial regulations, prevent fraud and cooperate with law enforcement or regulators.

5. What legal basis Do We Rely on to Process Your Information?

We only process your personal information when we have a valid legal basis under the  (UK GDPR) such as when we have your consent to fulfill a contract, comply with legal obligations, or pursue legitimate business interests.

We rely on the following legal bases for processing your personal information:

• Consent: You have given explicit consent for specific processing activities (e.g., marketing communications). You can withdraw your consent at any time.
• Contractual Necessity: Processing is necessary to perform a contract with you or take steps at your request before entering a contract (e.g., providing services or processing payments).
• Legal Obligation: We process your information to comply with legal requirements, such as financial regulations, fraud prevention and consumer protection laws.
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights and interests (e.g., improving our services, ensuring security and preventing fraud).

6. When and With Whom Do We Share Your Personal Information?

We only share your personal information when necessary and with trusted parties.

We may share your personal information in the following situations:

• Business Transfers: In the event of a merger, sale or acquisition of our business or assets, your personal information may be transferred as part of the transaction. We will ensure your information remains protected under this new ownership.
• Service Providers: We may share your information with trusted third-party service providers that help us operate our business, such as payment processors, logistics partners or marketing services. These third parties are obligated to handle your personal data securely and only for the purposes for which we share it.
• Legal Compliance: We may disclose your information when required by law, regulation or legal process (e.g., to respond to a court order).

7. Do We Use Cookies and Other Tracking Technologies?

We may use cookies to enhance your experience on our website.

We may use cookies and similar tracking technologies (like web beacons and pixels) to collect information about your usage of our website, such as pages visited and links clicked. This helps us improve our website and services. You can control your cookie preferences through your browser settings.

8. How Do We Handle Your Social Logins?

If you register or log in using a social media account, we may access certain information from that account.

If you choose to log in to our website or services using a third-party social media account (e.g., Facebook, Instagram), we may collect certain profile details from the social media provider, such as your name and email address. We will use this information only for the purposes stated in this privacy policy. Please note, we do not control how social media platforms use your information, so we encourage you to review their privacy policies.

9. How Long Do We Keep Your Information?

We keep your information for as long as necessary to provide our services and comply with legal obligations.

We will retain your personal information only for as long as it is needed for the purposes outlined in this privacy notice, or as required by law (e.g., for tax, legal, or regulatory purposes). Once your information is no longer needed, we will securely delete or anonymise it. If it is not possible to delete (e.g., due to backup systems), we will store it securely and prevent any further use until it can be deleted.

10. How Do We Keep Your Information Safe?

We use security measures to protect your personal information.

We implement reasonable technical and organisational measures to safeguard your personal information. While we strive to protect it, no system is 100% secure and we cannot guarantee that unauthorised parties won’t access your data. You should ensure you access our services in a secure environment to reduce risk.

11. Do We Collect Information From Minors?

We do not collect data from children under 18.

We do not knowingly collect or market to children under 18. By using our services, you confirm that you are over 18 or have consent from a parent or guardian for a minor to use the services. If we discover that we have collected information from someone under 18, we will deactivate the account and delete the data. If you notice any such instances, please contact us at orders@kissaestheticswholesale.world.

12. What Are Your Privacy Rights?

You have certain rights regarding your personal information under UK data protection laws.

If you’re based in the UK or the European Economic Area (EEA), you have rights under applicable data protection laws, including the right to:

1. Access your personal information and request a copy.
2. Rectify or update any incorrect information.
3. Erase your personal information (subject to certain conditions).
4. Restrict the processing of your personal information.
5. Portability of your data, where applicable.
6. Object to the processing of your personal information, in certain circumstances.

Under UK GDPR, you have the right to request access to, change, or delete your personal data. However, please note that these rights are subject to certain limitations, such as when other legal obligations prevent us from deleting or altering your data (e.g., for compliance with regulatory requirements or for legitimate business purposes). To make such requests, please email us at: orders@kissaestheticswholesale.world.

If you believe we are unlawfully processing your personal information, you can lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority. The ICO’s contact details can be found at https://ico.org.uk.

12.1. Withdrawing Your Consent:

If we are processing your data based on your consent, you have the right to withdraw that consent at any time. You can do so by contacting us or adjusting your preferences. Withdrawing consent will not affect the lawfulness of the processing before its withdrawal. 

12.2. Opting Out of Marketing:

You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. However, we may still send essential service-related messages, such as those about your account or transactions.

12.3. Account Information:

You can review or update your account information by logging into your account settings or contacting us. If you wish to terminate your account, we will deactivate or delete it, but we may retain some information to prevent fraud, resolve issues or comply with legal requirements.

13. Updates To This Notice

We may update this privacy notice periodically to comply with relevant laws. Any material changes will be notified through updates to the “Revised” date. We encourage you to review this privacy notice regularly to stay informed on how we protect your data.

14. Contact Us

For questions or comments about this notice, you may contact us at orders@kissaestheticswholesale.world.